Balto® Life – Hip Dysplasia Brace

The Balto^® Life provides relief from pain caused by hip dysplasia, regardless of its severity, and offers the option of mobility help for pet owners. The canine hip dysplasia support brace is an excellent remedy for dogs experiencing restricted movement and motor challenges as a result of accident, illness, or the aging process. This ventilated compression harness, constructed from a non-neoprene fabric, offers stability and assistance to your canine's hips while maintaining their innate mobility. The brace also facilitates regular elimination. This posterior brace is a superb choice for dogs requiring supplementary hip support while sustaining an active lifestyle.

BRACE APPLICATIONS

• Alternative to the use of a towel or other household item which is known to cause abdominal injury to pets, or strain to the user supporting
• Post-surgical mobility support
• Complementary treatment option to physical therapy – can be used in combination with hydrotherapy and acupuncture

BRACE FEATURES

• Two removable hip padding discs; can be placed on either side of the hips to provide added compression/ stiffness
• The brace can also be used without additional hip padding to adjust for comfort (highly recommended to use padding for best results)
  • Compression helps increase blood flow in the affected area, which helps reduce stiffness, pain, and inflammation
• Adjustable straps can be lengthened or shortened on the leg to ensure an excellent fit around the hind end
• Height-adjustable handles allow a comfortable extension from the brace to the user’s hands.
• Removeable handles for all-day use; even when immobile/resting

Comes in sizes x-small through x-large. To find the best size for your pet, visit the sizing chart here

Learn How to Properly Fit the Balto Life to Your Pet

Non-neoprene braces from Balto® are constructed from inferior materials; neoprene is notorious for harboring pathogens, offering insufficient support, and deteriorating rapidly. A range of dimensions guarantees a snug fit. A no-pinch product. Recommended for all ages, unless veterinarians advise otherwise. When applicable, apply the brace in proportionate increments of time for animals under the age of two to avoid potential growth disruptions.

Size Chart

Instructions for Use

Step 1

Prepare the brace by opening the straps. Open the brace and lay it flat while guiding your dog's legs into the designated openings (Fig. 1).

Step 2

Pull the brace up around the dog. Position the brace by lining up the hips with the padded discs (Fig. 2).

Step 3

Secure all the Velcro straps by passing them through the buckles. Tightly close with the Velcro straps (Fig. 3).

Step 4

The straps are adjustable: Remove the Velcro ends and cut the strap to the desired length. Reapply the Velcro ends and tightly close with the Velcro strap to ensure the brace is stable (Fig. 4).

Step 5

The straps should be close to the back and should not be around the brace. It is important for the brace to be tightly closed (Fig. 5).

Step 6

Attach the adjustable handle and adjust as needed (Fig. 6).

Please allow Balto® Canada up to 2 business days for order processing. Note: If using Shop Pay, additional processing time of 1-3 days is required. Once your order has been processed, you should receive it within 5-8 business days. There will be a shipping fee of CA$10.00 per order. SHIPPING CHARGES AND TAX ON SHIPPING CHARGES ARE NON-REFUNDABLE.

For any orders wanting to be shipped outside Canada, please contact us at support@baltocanada.com

Please visit our Returns & Exchanges Policy for questions regarding return shipping and exchange shipping.

If for any reason delivery is confirmed by the carrier and the product cannot be found, a police report must be filed before a replacement is sent. If the product is lost by the carrier, Balto® Canada will file a claim and a replacement will be sent.

Start a Return/Exchange

Once the product reaches the purchaser, Balto® Canada reserves the right to refuse a full refund. Balto® Canada will accept returns or requests for refunds for any product within 30 days of receipt of product. Refunds will only be honored if during the initial fitting the product is determined to be a poor fit, function, and/or the product is affecting the health or healing of the patient. Visual inspection may be required.

Returns must be in resale condition to receive a refund. This means that the brace cannot have: hair, wear, dirt, a foul smell and/or modifications. If the packaging is damaged there will be a 10% restocking fee deducted from that product's refund. After we receive the brace back, we will evaluate its condition and then issue a refund. Balto® Canada does not offer refunds for refusal from your pet to wear the product. If the purchaser simply does not want to use the device for reasons other than those described above, Balto® Canada will not issue a refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@baltocanada.com.

Exchanges

The fastest way to ensure you get the correct product is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Once we receive the return or exchange back, we will evaluate its condition and then issue you a refund for the brace returned. Exchanges must be in resale condition to receive a refund. This means that the brace cannot have: hair, wear, dirt, and/or modifications. If the packaging is damaged there will be a 10% restocking fee deducted from that product's refund. After we receive the brace back, we will evaluate its condition and then issue a refund.

We will notify you once we’ve received and inspected your exchange, and let you know if the exchange refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return-for-exchange, please contact us at support@baltocanada.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return & Exchange Shipping

Balto® Canada will NOT cover the cost of return shipping. If you are needing to exchange your brace, a return mailing label will be provided for you once your request has been approved. Returns and exchanges must be in resale condition to receive a refund. Items sent back to us without first requesting a return or exchange will not be accepted.

If for any reason delivery is confirmed by the carrier and the product cannot be found, a police report must be filed before a replacement is sent. If the product is lost by the carrier, Balto® Canada will file a claim and a replacement will be sent.

SHIPPING CHARGES AND TAX ON SHIPPING CHARGES ARE NON-REFUNDABLE.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Start a Return or Exchange

To start a return, you can complete our simple Returns & Exchanges Form or contact us at support@baltocanada.com. Please note that returns will need to be sent to the following address:

227g Brunswick blvd. Pointe Claire, QC H9R4X5

You can always contact us for any return or exchange questions at:

support@baltocanada.com.

Tips & Tricks

CONTACT US

Email Customer Support

Maintenance & Repair

A clean brace not only prevents infections, irritation, and a stinky smell; but it also allows your brace to last longer. To help support the longevity of your bracing device, here are some of our tips on how to properly clean your orthopedic bracing:

1. Remove as much hair as possible from any Velcro^® frequently to prevent compaction.
2. Use lint roller or lightly adhesive tape to remove hair from the material of the brace.
3. By hand, use warm water and a gentle cleansing soap to remove any stains and odors.
4. Rinse soap thoroughly from the brace
5. Hang to dry. Once the brace is completely dry, it is ready for use!