Balto® Jump – Knee Brace
Balto® Jump – Knee Brace
Balto® Jump – Knee Brace
balto canada jump brace for dogs features
balto canada jump brace for dogs material
Balto® Jump – Knee Brace
Balto® Jump – Knee Brace
Balto® Jump – Knee Brace
Balto® Jump – Knee Brace
Balto® Jump – Knee Brace
Balto® Jump – Knee Brace
balto jump overview video

Balto® Jump – Knee Brace

Regular price$209.99 CAD
/
Shipping calculated at checkout.

Supports:

  • Cranial Cruciate Ligament (CCL) Injuries
  • Luxation of the patella
  • Advanced knee support
  • Alternate to TPLO, TTA, ELSS, and MPL surgeries
  • Severe arthritis/ arthrosis
  • Varus/ valgus instability
  • Sprains and strains

This brace can be used pre/post operatively or in place of surgery. Two braces can be utilized for bilateral support.

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Read a peer-reviewed article about the brace here.

The Balto® Jump stifle knee brace is carefully designed to stabilize your dog's post-traumatic or acquired knee joint deficiency. The Balto® Jump is designed to support one of the most common injuries in canines, Cranial Cruciate Ligament (CCL) trauma. Annually impacting millions of patients, CCL injuries encompass various complications including patellar luxation, arthrosis, arthritis, varus/valgus instability, and luxation of the ligament. This canine knee joint device is an excellent remedy for canines with restricted mobility due to CCL joint injuries. Constructed from a breathable compression material and constructed from a material other than neoprene, it gives your dog's hind limbs support and stability without impeding their natural movement.  When a dog maintains an active lifestyle and requires additional knee support, this knee brace is an outstanding option.

BRACE APPLICATIONS

  • CCL tears (partial and full)
    • Partial CCL tears can take about 6 months to stabilize, and up to a year to form mature scar tissue to stabilize the knee to regular function.
    • Full CCL tears, depending on severity, can take up to a year to stabilize and an additional year to form mature scar tissue that can stabilize the knee to regular function.
  • Post-surgical support (for surgeries such as TPLO, TTA, ELSS, and MPL)
  • Structural support to injured or affected limbs
  • Chronic canine knee pain management
  • A complimentary treatment to physical therapy that can be combined with acupuncture and hydrotherapy
  • Adverse conditions or a preference for conservative care; bracing can be utilized in place of surgery for patients who are not eligible.
  • When applied to healthy ligaments, muscles, and joints, this brace can help to prevent further damage and offer structural support.

BRACE FEATURES

  • Two pockets which contain angled airplane aluminum splints (medial and lateral) that help restrict the lateral movement (also referred to as a drawer movement) of the knee when necessary.
  • Abdominal band to ensure the brace is secured around the dog’s hind end.
  • A third, additional stabilization strap is provided for more active animals.
  • The brace can also be used without splints for conditions such as arthritis and arthrosis.
    • Compression helps increase blood flow in the affected area, which helps reduce stiffness, pain, and inflammation
  • Adjustable upper and lower padding straps can be lengthened or shortened on the leg to ensure an excellent fit

Using the Balto® Jump on both the left and right knees can also help with cases related to:

  • Senior dogs as a result of general degenerative process
  • Overweight dogs dealing with high pressure on their good leg
  • Active dogs with an important compensation behavior

Comes in sizes xx-small through x-large, for a left or right orientation. Please note that the xx-small size can only be worn in female orientation (in small breeds this is okay for most males) and is unable to be connected to a second knee brace to provide bilateral support. To find the best size for your pet, visit the sizing chart here

Handwashable
Vet approved and preferred
Non-neoprene

Learn How Properly Fit the Balto Jump to Your Pet

Non-neoprene braces from Balto® are constructed from inferior materials; neoprene is notorious for harboring pathogens, offering insufficient support, and deteriorating rapidly. A range of dimensions guarantees a snug fit. A no-pinch product. Recommended for all ages, unless veterinarians advise otherwise. When applicable, apply the brace in proportionate increments of time ffor animals under the age of two to avoid potential growth disruptions.

Compare Like Braces

spacer   balto jump product link

Balto Jump

balto bilateral jump product main image

Bilateral Balto Jump

balto ligatek product main image

Balto Ligatek

Uses

Used to stabilize the knee and provide compression. Used to stabilize the knee and provide compression bilaterally. Used to control the range of motion (ROM) and stabilize the knee.

Splints

The aluminum (slightly adjustable) splints are removable. The aluminum (slightly adjustable) splints are removable bilaterally. The aluminum splints are not removable, but are adjustable.

Fit

Uses adjustable Velcro for a secure fit and comes with a male and female anchor kit. Uses adjustable Velcro for a secure fit while the braces anchor together across the back. Uses adjustable hinges and padding for a secure fit and comes with a kit for setting the range of motion (ROM).

Size Chart

SIZE SKU (Left/Right) WEIGHT A B C
XX-Small BTJUMPXXSL (Left)

BTJUMPXXSR (Right)

5 - 10 lbs 3" - 5" 1" - 2" 3"
X-Small BTJUMPXSL (Left)

BTJUMPXSR (Right)

10 - 20 lbs 6" - 7" 2" - 2.75" 4"
Small BTJUMPSL (Left)

BTJUMPSR (Right)

20 - 45 lbs 8" - 10" 3" - 6" 6"
Medium BTJUMPML (Left)

BTJUMPMR (Right)

35 - 65 lbs 10" - 12" 4" - 6" 7"
Large BTJUMPLL (Left)

BTJUMPLR (Right)

60 - 100 lbs 11.5" - 13" 4.75" - 7" 8.75"
X-Large BTJUMPXLL (Left)

BTJUMPXLR (Right)

100 - 135 lbs 14"+ -- 9.25"

Measurement A: Circumference of middle to upper thigh
Measurement B: Circumference above the hock
Measurement C: Distance between A and B over the knee

SIZE SKU (Left/Right) WEIGHT A B C
XX-Small BTJUMPXXSL (Left)
BTJUMPXXSR (Right)
2-5kg 8-13 cm 3-5 cm 8 cm
X-Small BTJUMPXSL (Left)
BTJUMPXSR (Right)
5-10kg 16-18 cm 5-7 cm 10 cm
Small BTJUMPSL (Left)
BTJUMPSR (Right)
10 -15kg 21-25 cm 8-15 cm 15 cm
Medium BTJUMPML (Left)
BTJUMPMR (Right)
15 -30kg 26-31 cm 10-16 cm 18 cm
Large BTJUMPLL (Left)
BTJUMPLR (Right)
28 –50kg 29-34 cm 12-18 cm 22 cm
X-Large BTJUMPXLL (Left)
BTJUMPXLR (Right)
Over 50kg over 36 cm -- 25 cm

Measurement A:Circumference of middle to upper thigh
Measurement B: Circumference above the hock
Measurement C: Distance between A and B over the knee

Instructions for Use

INSTRUCTION WITH ANCHOR KIT (MALE)
Step 1
Prepare the brace by opening the straps (Fig. 1).
figure 1 for balto jump dog brace
Step 2
Position the brace by lining up the central hole with the dog’s knee (patella) and secure all the Velcro straps (starting with the bottom strap) around the leg by passing them through the buckles. Tightly close with the Velcro straps.
figure 2 for balto jump dog brace
Step 3
Pass the back strap over the dog’s back, open up the anchor kit, and close it around the top of the contralateral leg. Tightly close with the Velcro strap.
figure 3 for balto jump dog brace
Step 4
The straps and anchor kit are adjustable: Remove the Velcro ends and cut the strap to the desired length. Reapply the Velcro ends and tightly close with the Velcro strap to ensure the brace is stable.
figure 4 for balto jump dog brace
Step 5
Pass the collar strap under the collar or harness (Fig. 5A and 5B) and attach the other strap under the back strap (Fig. 5C).
figure 5a for balto jump dog brace figure 5b for balto jump dog brace figure 5c for balto jump dog brace

NOTE: Exchanges and returns will NOT be accepted if the brace is altered.


INSTRUCTION WITHOUT ANCHOR KIT (MALE)
Step 1
Prepare the brace by opening the straps and remove the anchor kit (Fig. A1). Make sure the back strap is attached to the inner thigh (lower) buckle (Fig. A2).
figure 1a + 1b for balto jump dog brace
Step 2
Position the brace by lining up the central hole with the dog’s knee (patella) and secure all the Velcro straps (starting with the bottom strap) around the leg by passing them through the buckles. Tightly close with the Velcro straps.
figure 2 for balto jump dog brace without anchor kit
Step 3
Pass the back strap UNDER the abdomen and over the back. Insert it into the top buckle of the brace and tightly close with the Velcro strap.
figure 3 for balto jump dog brace without anchor kit
Step 4
The straps and anchor kit are adjustable: Remove the Velcro ends and cut the strap to the desired length. Reapply the Velcro ends and tightly close with the Velcro strap to ensure the brace is stable.
figure 4 for balto jump dog brace without anchor kit
Step 5
Pass the collar strap under the collar or harness (Fig. 5A and 5B) and attach the other strap under the back strap (Fig. 5C).
figure 5a for balto jump dog brace without anchor kit figure 5b for balto jump dog brace without anchor kit figure 5c for balto jump dog brace without anchor kit

NOTE: Exchanges and returns will NOT be accepted if the brace is altered.

Shipping Policy for all orders on www.baltocanada.com

Please allow Balto® Canada up to 2 business days for order processing. Once your order has been processed, you should receive it within 3-5 business days. There will be a shipping fee of CA$10.00 per order. Shipping charges are non-refundable.

For any orders wanting to be shipped outside Canada, please contact us at support@baltocanada.com

Please visit our Returns & Exchanges Policy for questions regarding return shipping and exchange shipping.

If for any reason delivery is confirmed by the carrier and the product cannot be found, a police report must be filed before a replacement is sent. If the product is lost by the carrier, Balto® Canada will file a claim and a replacement will be sent.

Start a Return/Exchange

Returns & Refunds

Once the product reaches the purchaser, Balto® Canada reserves the right to refuse a full refund. Balto® Canada will accept returns or requests for refunds for any product within 30 days of receipt of product. Refunds will only be honored if during the initial fitting the product is determined to be a poor fit, function, and/or the product is affecting the health or healing of the patient. Visual inspection may be required.

Returns must be in resale condition to receive a refund. This means that the brace cannot have: hair, wear, dirt, and/or modifications. If the packaging is damaged there will be a 10% restocking fee deducted from that product's refund. After we receive the brace back, we will evaluate its condition and then issue a refund. Balto® Canada does not offer refunds for refusal from your pet to wear the product. If the purchaser simply does not want to use the device for reasons other than those described above, Balto® Canada will not issue a refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@baltocanada.com.

Exchanges

The fastest way to ensure you get the correct product is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Once we receive the return or exchange back, we will evaluate its condition and then issue you a refund for the brace returned. Exchanges must be in resale condition to receive a refund. This means that the brace cannot have: hair, wear, dirt, and/or modifications. If the packaging is damaged there will be a 10% restocking fee deducted from that product's refund. After we receive the brace back, we will evaluate its condition and then issue a refund.

We will notify you once we’ve received and inspected your exchange, and let you know if the exchange refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return-for-exchange, please contact us at support@baltocanada.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return & Exchange Shipping

Balto® Canada will NOT cover the cost of return shipping. If you are needing to exchange your brace, a return mailing label will be provided for you once your request has been approved. Returns and exchanges must be in resale condition to receive a refund. Items sent back to us without first requesting a return or exchange will not be accepted.

If for any reason delivery is confirmed by the carrier and the product cannot be found, a police report must be filed before a replacement is sent. If the product is lost by the carrier, Balto® Canada will file a claim and a replacement will be sent.

RETURN SHIPPING CHARGES ARE NON-REFUNDABLE.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Start a Return or Exchange

To start a return, you can complete our simple Returns & Exchanges Form or contact us at support@baltocanada.com. Please note that returns will need to be sent to the following address:

227g Brunswick blvd. Pointe Claire, QC H9R4X5

You can always contact us for any return or exchange questions at:

support@baltocanada.com.

Tips & Tricks

  • Allow up to two weeks for your pet to fully accept the brace
  • Wear the brace for 30 minutes a day, increasing 30 minutes each day after, for up to 12 hours
  • Consult your veterinarian for specific instructions on when to wear your brace
  • Remove the brace when your animal sleeps at night
  • Inspect your pet for signs of skin irritation. If any are present, contact your veterinarian
  • In addition to wiping the brace clean, keep skin and fur that comes into contact with the brace clean
  • Inspect your brace regularly for any damage

CONTACT US

Maintenance & Repair

A clean brace not only prevents infections, irritation, and a stinky smell; but it also allows your brace to last longer. To help support the longevity of your bracing device, here are some of our tips on how to properly clean your orthopedic bracing:

  1. Remove as much hair as possible from any Velcro® frequently to prevent compaction.
  2. Use lint roller or lightly adhesive tape to remove hair from the material of the brace.
  3. By hand, use warm water and a gentle cleansing soap to remove any stains and odors.
  4. Rinse soap thoroughly from the brace
  5. Hang to dry. Once the brace is completely dry, it is ready for use!

Read a peer-reviewed article about the brace here.

The Balto® Jump stifle knee brace is carefully designed to stabilize your dog's post-traumatic or acquired knee joint deficiency. The Balto® Jump is designed to support one of the most common injuries in canines, Cranial Cruciate Ligament (CCL) trauma. Annually impacting millions of patients, CCL injuries encompass various complications including patellar luxation, arthrosis, arthritis, varus/valgus instability, and luxation of the ligament. This canine knee joint device is an excellent remedy for canines with restricted mobility due to CCL joint injuries. Constructed from a breathable compression material and constructed from a material other than neoprene, it gives your dog's hind limbs support and stability without impeding their natural movement.  When a dog maintains an active lifestyle and requires additional knee support, this knee brace is an outstanding option.

BRACE APPLICATIONS

  • CCL tears (partial and full)
    • Partial CCL tears can take about 6 months to stabilize, and up to a year to form mature scar tissue to stabilize the knee to regular function.
    • Full CCL tears, depending on severity, can take up to a year to stabilize and an additional year to form mature scar tissue that can stabilize the knee to regular function.
  • Post-surgical support (for surgeries such as TPLO, TTA, ELSS, and MPL)
  • Structural support to injured or affected limbs
  • Chronic canine knee pain management
  • A complimentary treatment to physical therapy that can be combined with acupuncture and hydrotherapy
  • Adverse conditions or a preference for conservative care; bracing can be utilized in place of surgery for patients who are not eligible.
  • When applied to healthy ligaments, muscles, and joints, this brace can help to prevent further damage and offer structural support.

BRACE FEATURES

  • Two pockets which contain angled airplane aluminum splints (medial and lateral) that help restrict the lateral movement (also referred to as a drawer movement) of the knee when necessary.
  • Abdominal band to ensure the brace is secured around the dog’s hind end.
  • A third, additional stabilization strap is provided for more active animals.
  • The brace can also be used without splints for conditions such as arthritis and arthrosis.
    • Compression helps increase blood flow in the affected area, which helps reduce stiffness, pain, and inflammation
  • Adjustable upper and lower padding straps can be lengthened or shortened on the leg to ensure an excellent fit

Using the Balto® Jump on both the left and right knees can also help with cases related to:

  • Senior dogs as a result of general degenerative process
  • Overweight dogs dealing with high pressure on their good leg
  • Active dogs with an important compensation behavior

Comes in sizes xx-small through x-large, for a left or right orientation. Please note that the xx-small size can only be worn in female orientation (in small breeds this is okay for most males) and is unable to be connected to a second knee brace to provide bilateral support. To find the best size for your pet, visit the sizing chart here

Handwashable
Vet approved and preferred
Non-neoprene

Learn How Properly Fit the Balto Jump to Your Pet

Non-neoprene braces from Balto® are constructed from inferior materials; neoprene is notorious for harboring pathogens, offering insufficient support, and deteriorating rapidly. A range of dimensions guarantees a snug fit. A no-pinch product. Recommended for all ages, unless veterinarians advise otherwise. When applicable, apply the brace in proportionate increments of time ffor animals under the age of two to avoid potential growth disruptions.

Compare Like Braces

spacer   balto jump product link

Balto Jump

balto bilateral jump product main image

Bilateral Balto Jump

balto ligatek product main image

Balto Ligatek

Uses

Used to stabilize the knee and provide compression. Used to stabilize the knee and provide compression bilaterally. Used to control the range of motion (ROM) and stabilize the knee.

Splints

The aluminum (slightly adjustable) splints are removable. The aluminum (slightly adjustable) splints are removable bilaterally. The aluminum splints are not removable, but are adjustable.

Fit

Uses adjustable Velcro for a secure fit and comes with a male and female anchor kit. Uses adjustable Velcro for a secure fit while the braces anchor together across the back. Uses adjustable hinges and padding for a secure fit and comes with a kit for setting the range of motion (ROM).

Size Chart

SIZE SKU (Left/Right) WEIGHT A B C
XX-Small BTJUMPXXSL (Left)

BTJUMPXXSR (Right)

5 - 10 lbs 3" - 5" 1" - 2" 3"
X-Small BTJUMPXSL (Left)

BTJUMPXSR (Right)

10 - 20 lbs 6" - 7" 2" - 2.75" 4"
Small BTJUMPSL (Left)

BTJUMPSR (Right)

20 - 45 lbs 8" - 10" 3" - 6" 6"
Medium BTJUMPML (Left)

BTJUMPMR (Right)

35 - 65 lbs 10" - 12" 4" - 6" 7"
Large BTJUMPLL (Left)

BTJUMPLR (Right)

60 - 100 lbs 11.5" - 13" 4.75" - 7" 8.75"
X-Large BTJUMPXLL (Left)

BTJUMPXLR (Right)

100 - 135 lbs 14"+ -- 9.25"

Measurement A: Circumference of middle to upper thigh
Measurement B: Circumference above the hock
Measurement C: Distance between A and B over the knee

SIZE SKU (Left/Right) WEIGHT A B C
XX-Small BTJUMPXXSL (Left)
BTJUMPXXSR (Right)
2-5kg 8-13 cm 3-5 cm 8 cm
X-Small BTJUMPXSL (Left)
BTJUMPXSR (Right)
5-10kg 16-18 cm 5-7 cm 10 cm
Small BTJUMPSL (Left)
BTJUMPSR (Right)
10 -15kg 21-25 cm 8-15 cm 15 cm
Medium BTJUMPML (Left)
BTJUMPMR (Right)
15 -30kg 26-31 cm 10-16 cm 18 cm
Large BTJUMPLL (Left)
BTJUMPLR (Right)
28 –50kg 29-34 cm 12-18 cm 22 cm
X-Large BTJUMPXLL (Left)
BTJUMPXLR (Right)
Over 50kg over 36 cm -- 25 cm

Measurement A:Circumference of middle to upper thigh
Measurement B: Circumference above the hock
Measurement C: Distance between A and B over the knee

Instructions for Use

INSTRUCTION WITH ANCHOR KIT (MALE)
Step 1
Prepare the brace by opening the straps (Fig. 1).
figure 1 for balto jump dog brace
Step 2
Position the brace by lining up the central hole with the dog’s knee (patella) and secure all the Velcro straps (starting with the bottom strap) around the leg by passing them through the buckles. Tightly close with the Velcro straps.
figure 2 for balto jump dog brace
Step 3
Pass the back strap over the dog’s back, open up the anchor kit, and close it around the top of the contralateral leg. Tightly close with the Velcro strap.
figure 3 for balto jump dog brace
Step 4
The straps and anchor kit are adjustable: Remove the Velcro ends and cut the strap to the desired length. Reapply the Velcro ends and tightly close with the Velcro strap to ensure the brace is stable.
figure 4 for balto jump dog brace
Step 5
Pass the collar strap under the collar or harness (Fig. 5A and 5B) and attach the other strap under the back strap (Fig. 5C).
figure 5a for balto jump dog brace figure 5b for balto jump dog brace figure 5c for balto jump dog brace

NOTE: Exchanges and returns will NOT be accepted if the brace is altered.


INSTRUCTION WITHOUT ANCHOR KIT (MALE)
Step 1
Prepare the brace by opening the straps and remove the anchor kit (Fig. A1). Make sure the back strap is attached to the inner thigh (lower) buckle (Fig. A2).
figure 1a + 1b for balto jump dog brace
Step 2
Position the brace by lining up the central hole with the dog’s knee (patella) and secure all the Velcro straps (starting with the bottom strap) around the leg by passing them through the buckles. Tightly close with the Velcro straps.
figure 2 for balto jump dog brace without anchor kit
Step 3
Pass the back strap UNDER the abdomen and over the back. Insert it into the top buckle of the brace and tightly close with the Velcro strap.
figure 3 for balto jump dog brace without anchor kit
Step 4
The straps and anchor kit are adjustable: Remove the Velcro ends and cut the strap to the desired length. Reapply the Velcro ends and tightly close with the Velcro strap to ensure the brace is stable.
figure 4 for balto jump dog brace without anchor kit
Step 5
Pass the collar strap under the collar or harness (Fig. 5A and 5B) and attach the other strap under the back strap (Fig. 5C).
figure 5a for balto jump dog brace without anchor kit figure 5b for balto jump dog brace without anchor kit figure 5c for balto jump dog brace without anchor kit

NOTE: Exchanges and returns will NOT be accepted if the brace is altered.

Shipping Policy for all orders on www.baltocanada.com

Please allow Balto® Canada up to 2 business days for order processing. Once your order has been processed, you should receive it within 3-5 business days. There will be a shipping fee of CA$10.00 per order. Shipping charges are non-refundable.

For any orders wanting to be shipped outside Canada, please contact us at support@baltocanada.com

Please visit our Returns & Exchanges Policy for questions regarding return shipping and exchange shipping.

If for any reason delivery is confirmed by the carrier and the product cannot be found, a police report must be filed before a replacement is sent. If the product is lost by the carrier, Balto® Canada will file a claim and a replacement will be sent.

Start a Return/Exchange

Returns & Refunds

Once the product reaches the purchaser, Balto® Canada reserves the right to refuse a full refund. Balto® Canada will accept returns or requests for refunds for any product within 30 days of receipt of product. Refunds will only be honored if during the initial fitting the product is determined to be a poor fit, function, and/or the product is affecting the health or healing of the patient. Visual inspection may be required.

Returns must be in resale condition to receive a refund. This means that the brace cannot have: hair, wear, dirt, and/or modifications. If the packaging is damaged there will be a 10% restocking fee deducted from that product's refund. After we receive the brace back, we will evaluate its condition and then issue a refund. Balto® Canada does not offer refunds for refusal from your pet to wear the product. If the purchaser simply does not want to use the device for reasons other than those described above, Balto® Canada will not issue a refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@baltocanada.com.

Exchanges

The fastest way to ensure you get the correct product is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Once we receive the return or exchange back, we will evaluate its condition and then issue you a refund for the brace returned. Exchanges must be in resale condition to receive a refund. This means that the brace cannot have: hair, wear, dirt, and/or modifications. If the packaging is damaged there will be a 10% restocking fee deducted from that product's refund. After we receive the brace back, we will evaluate its condition and then issue a refund.

We will notify you once we’ve received and inspected your exchange, and let you know if the exchange refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return-for-exchange, please contact us at support@baltocanada.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return & Exchange Shipping

Balto® Canada will NOT cover the cost of return shipping. If you are needing to exchange your brace, a return mailing label will be provided for you once your request has been approved. Returns and exchanges must be in resale condition to receive a refund. Items sent back to us without first requesting a return or exchange will not be accepted.

If for any reason delivery is confirmed by the carrier and the product cannot be found, a police report must be filed before a replacement is sent. If the product is lost by the carrier, Balto® Canada will file a claim and a replacement will be sent.

RETURN SHIPPING CHARGES ARE NON-REFUNDABLE.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Start a Return or Exchange

To start a return, you can complete our simple Returns & Exchanges Form or contact us at support@baltocanada.com. Please note that returns will need to be sent to the following address:

227g Brunswick blvd. Pointe Claire, QC H9R4X5

You can always contact us for any return or exchange questions at:

support@baltocanada.com.

  • Allow up to two weeks for your pet to fully accept the brace
  • Wear the brace for 30 minutes a day, increasing 30 minutes each day after, for up to 12 hours
  • Consult your veterinarian for specific instructions on when to wear your brace
  • Remove the brace when your animal sleeps at night
  • Inspect your pet for signs of skin irritation. If any are present, contact your veterinarian
  • In addition to wiping the brace clean, keep skin and fur that comes into contact with the brace clean
  • Inspect your brace regularly for any damage

A clean brace not only prevents infections, irritation, and a stinky smell; but it also allows your brace to last longer. To help support the longevity of your bracing device, here are some of our tips on how to properly clean your orthopedic bracing:

  1. Remove as much hair as possible from any Velcro® frequently to prevent compaction.
  2. Use lint roller or lightly adhesive tape to remove hair from the material of the brace.
  3. By hand, use warm water and a gentle cleansing soap to remove any stains and odors.
  4. Rinse soap thoroughly from the brace
  5. Hang to dry. Once the brace is completely dry, it is ready for use!